about us

Our Mission Statement:

It is plain and simple, to provide extraordinary service and exceptional customer service to ensure each and every customer is a 100% satisfied customer.

Our Story:

The Appliance Specialist was founded in 1993 by Paul Bastiaansen. Prior to that, Paul acquired certification in Appliance Servicing, licensing for gas fitting, natural gas, propane and refrigeration at Lambton College. Paul gained 3 years of experience in the field servicing appliances for Sarnia's largest service company, before starting his own business.

Starting out small, only doing service and selling used appliances, the business grew into a full retail and service company selling a wide range of Whirlpool appliances and became an AUTHORIZED servicer for Whirlpool Canada. After prospering for several years in retail and service, the difficult decision was made to return to being a service only company, to better serve customers' repair needs.

We have our own customer base of several thousand SATISFIED customers, as well as being AUTHORIZED to service Jenn-Air, Kitchen-Aid, Maytag, Whirlpool, and Bosch for thousands more in the surrounding area. Having an AUTHORIZED servicer is important, as we know your appliances in depth, recall issues and service that may be covered even after the 1 year of manufacturers warranty.

We pride ourselves on customer service and are proud to have been awarded SERVICER OF THE YEAR. This great achievement drives us to be even better in the future to ensure we are the ONLY Servicer you will want in your home!

​

​